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Dealer Rating Scores

Customer satisfaction ratings based on real dealership customers. What's this?

Our ratings are based on satisfaction surveys completed by real customers who we contact after their visit to one of our dealerships. Customers are asked a range of questions.

The star rating system is based on customers answering the question: "Would you recommend the dealer to family and friends?" Dealers must have had at least ten responses to their survey to achieve a star rating.

What Our Star Ratings Mean:

  • 5 Stars - 95%-100% of customers would recommend this dealership
  • 4.5 Stars - 85%-94% of customers would recommend this dealership
  • 4 Stars - 75%-84% of customers would recommend this dealership
  • 3.5 Stars - 65%-74% of customers would recommend this dealership
  • 3 Stars - 55%-64% of customers would recommend this dealership
  • 2.5 Stars - 45%-54% of customers would recommend this dealership
  • 2 Stars - 35%-44% of customers would recommend this dealership
  • 1.5 Stars - 25%-34% of customers would recommend this dealership
  • 1 Stars - 15%-24% of customers would recommend this dealership
  • 0.5 Stars - 5%-14% of customers would recommend this dealership
  • 0 Stars - 0%-4% of customers would recommend this dealership

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